Placing an order is simple. Browse our collection, add your favourite items to your cart, and proceed to checkout. Enter your shipping details, select a payment method, and confirm your order. You'll receive a confirmation email once your order is placed.

You can request changes or cancellation within 2 hours of placing your order by emailing us at support@entreelltd.shop. Once an order has entered the processing stage, we are unable to make changes.

You'll receive an order confirmation email immediately after placing your order. If you don't see it within a few minutes, please check your spam or junk folder. If it still hasn't arrived, contact our support team.

Yes! Every ENTREEL order arrives beautifully packaged — because we believe the unboxing experience should feel just as special as the piece inside. We also offer dedicated gift wrap options for that extra-luxurious touch.

Orders are processed within 1–2 business days. Delivery times then depend on your location:

• USA Standard: 3–7 business days
• USA Express: 2–3 business days
• Canada: 7–14 business days
• UK & Europe: 7–14 business days
• Rest of the World: 10–21 business days

Yes — we offer free standard shipping on US orders over $80. International shipping rates are calculated at checkout based on your destination.

Absolutely. We ship worldwide, including Canada, the UK, Europe, Australia, New Zealand, and beyond. International delivery times and costs vary by destination.

Once your order has been shipped, you'll receive a confirmation email with a tracking number and a link. Please allow 24–48 hours for tracking updates to appear in the carrier's system.

International orders may be subject to customs duties or import taxes imposed by the destination country. These charges are the responsibility of the recipient. We recommend checking with your local customs office for specific details.

If your tracking shows your package was delivered but you haven't received it, please check with neighbours and household members first. Then contact the carrier to file a claim. If you still need help, contact us within 7 days of the expected delivery date.

We offer 30-day returns for US customers on eligible items. Products must be unused, unworn, and returned with their original tags and packaging. Please email us at support@entreelltd.shop to begin the return process.

Email us at support@entreelltd.shop within 30 days of delivery, including your order number and the reason for return. Our team will respond within 1–2 business days with return instructions.

Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method. Your bank or card issuer may take additional time to post the refund to your account.

Only regular-priced items may be refunded. Sale items are final and cannot be returned unless they are faulty or damaged.

We only replace items if they're defective, damaged, or incorrect. If you'd like a different size or style, simply return the original item for a refund and place a new order.

We're so sorry to hear that. Please email us at support@entreelltd.shop within 48 hours of delivery with your order number and photos of the damage. We'll arrange a replacement or full refund right away.

Yes — every piece sold on entreelltd.shop is 100% authentic. We carefully curate and verify our collection to ensure the highest quality and craftsmanship.

We recommend dry cleaning or gentle hand-washing in cool water with mild detergent. Avoid wringing — instead, lay the scarf flat to dry. Store rolled rather than folded to prevent permanent creases.

Keep jewellery away from water, perfume, lotions, and direct sunlight. Store each piece individually in a soft pouch or our ENTREEL jewellery box to prevent scratches. Clean gently with a soft dry cloth.

Some collections are restocked regularly, while others are seasonal and limited. If an item is sold out, sign up for our newsletter or contact us at support@entreelltd.shop to be notified when or if it returns.

We photograph our products under natural lighting to ensure accuracy. However, slight colour variations may occur due to screen settings and device calibration. If you have any concerns, reach out before purchasing.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely through trusted payment providers.

Absolutely. Our checkout uses SSL encryption to protect your information, and all payments are processed through PCI-DSS compliant providers. We never store your full payment card details on our servers.

Prices are displayed in USD by default. Your card will be charged in USD, and your bank will apply any applicable exchange rate at the time of purchase.

Sales tax is calculated at checkout based on your shipping destination and applicable local tax laws.

Yes. Enter your discount code at checkout in the "Discount code" field before completing your payment. Only one discount code may be used per order.

No — you can check out as a guest. However, creating an account allows you to track your orders, save your favourites, and check out faster next time.

Scroll to the footer of any page and enter your email in the newsletter signup. You'll be the first to know about new collections, exclusive offers, and styling inspiration.

Click the "unsubscribe" link at the bottom of any marketing email, or contact us at support@entreelltd.shop and we'll remove you from our list.

Click "Forgot password?" on the login page and enter your email address. You'll receive a link to reset your password within a few minutes.